Beginning next month, taxpayers with questions for the Idaho Tax Commission will have to get their answers over the phone. The tax commission will end walk-in services for customers at its five field offices outside Boise starting Aug. 2 and will refer people to its call center.
The commission, which has announced some Friday closures at its field offices in Coeur d’Alene, Lewiston, Twin Falls, Pocatello, and Idaho Falls, is switching to the call center to make better use of its limited funds. “We believe that we can handle taxpayer queries more efficiently by routing them through our Boise call center,” said Dan John of the tax commission in a news release. The main office in Boise will still offer in-person service to visitors.
The tax commission will still offer walk-in services during the week before the April 15 and Oct. 15 income tax deadlines, as well as on the 20th day of each month. The call center number is 1-800-972-7660 or 208-334-7660 in the Treasure Valley.
The Idaho Tax Commission’s budget for the new fiscal year, which started this month, is larger than its budget last year. Much of the increased funding is to hire temporary auditors and tax specialists to help the state collect millions in unpaid taxes.